Service Delivery

Simply the best in the industry today.

Do you want to minimise service calls and downtime?

If so let us analyse your service issues and build a call reduction strategy that will maximise operational uptime and minimise cost.

Link Integrated have built an enviable reputation for delivering outstanding levels of customer service.

Utilising the latest service desk and asset management software coupled with operator call monitoring and vehicle tracking our highly trained, highly motivated engineers provide an unsurpassed level of service across all of our main disciplines – security, fire CCTV, access control and conflict management.

Our current reactive 1st fix rate is 92.7% (12 month average) and compliance to timed SLA is over 90%

Our current planned maintenance 1st fix rate is over 99%  (12 month average) and compliance to timed SLA is over 97%

We achieve this by specialising in service and compliance delivery and have done since our formation.

This is our business, this is what we do and this is why we are the industry’s leading service provider.



Link Integrated

92.7% Reactive Call First Fix Rate

97% Planned Maintenance
First Fix Rate

Contact a member of staff today (+44)1623 649013

Accreditations